At E.R.E.N.A we believe in customer satisfacion and make every effort to fill each order to your exact specification. Please verify your color and textures before placing your order.
We will exchange hair only if it is not used. Once it is applied to the head there cannot be any refund or exchanges for public health reasons. There is no exchange for hair with mixed colors. No refund for deposit on any special orders, such as hair thta is dyed to your specification.
Hair must be returned to us within 5 days of purchase in order for you to receive a refund or exchange. There will be a 20% restocking fee on any exchange or return.
Customers are always responsible for their shipping charges whether they are sending or receiving hair from us. Shipping charges are never refundable.
If there is any defect with the product we will send you, a return label and will replace the product as soon as we receive the one we sent you.
Shipping and deliveries are only done on bussiness days Monday through Friday.
Orders for next day shipping must be placed before 1pm Monday through Thursday.
There is no next day shipping for international orders.
All orders with lengths 20 inches and over, gray and blonde colors must be called in for availability for next day shipping.
We at ERENA really appreciate your business and thank you in advance.
FedEx Shipping Description
Flat rate is usually 3-4 days delivery
Orders for next day must be recieved before 1pm Monday though Thursday.